Question 1

Will I get emails or text messages after I order?

Accepted Answer

Yes. After placing your order, you'll receive email updates about your purchase—including order confirmation, shipping updates, and delivery notifications. If you opted in to text messages at checkout, you may also receive SMS updates about your order status and delivery timing. If you've subscribed to Surity marketing communications, you may occasionally receive helpful tips, product updates, or exclusive offers. You can manage your preferences at any time.

Question 2

How do I manage or unsubscribe from communications?

Accepted Answer

You can update your email and text preferences at any time. To unsubscribe from marketing emails, click “Unsubscribe” at the bottom of any Surity email. To stop receiving text messages, reply STOP to any Surity text. Please note: You'll still receive important transactional updates such as order confirmations or shipping notifications, even if you unsubscribe from marketing messages.

Question 3

How can I sign up for updates about upcoming Surity products?

Accepted Answer

You can join our community to stay informed about new product launches, special offers, and urinary incontinence care tips by subscribing to our email or text updates on our home page . Simply enter your email address or mobile number in the sign-up field on our home page or during checkout to start receiving updates.

Question 4

What if my order is missing items or arrives damaged?

Accepted Answer

If your order is missing items or arrives damaged, please contact our Customer Care team via email as soon as possible. Here's what to do: Take photos of the damaged items or packaging (if applicable). Include your order number and a brief description of the issue. Send everything to our Customer Care email at support@surity.care . This helps us verify and resolve the issue quickly.

Question 5

Who can I contact if I have a billing issue?

Accepted Answer

Please email us at support@surity.care to get in touch with a Customer Care representative. They can assist you with billing concerns or clarify charges that appear on your statement.

Question 6

What should I do if I'm having trouble using the product or have a question about placement?

Accepted Answer

If you need help using the Surity Female External Catheter, first refer to the Instructions for Use included in your product packaging. You can also watch our instructional video , which provides step-by-step guidance on proper use. If you still have questions or need additional help, contact your physician or healthcare provider for personalized support.

Question 7

How can I get help with troubleshooting or technical issues?

Accepted Answer

Please email us at support@surity.care and describe the issue you're experiencing. Our team will do our best to help you resolve the issue.

Question 8

Can caregivers assist with use?

Accepted Answer

Yes. Caregivers may assist with use. Please refer to the Instructions for Use or view our instructional video for guidance on how to properly position and use the Surity Female External Catheter.

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