Question 1

Does the Urinary Management System include a battery?

Accepted Answer

The rechargeable battery is included in Surity™ Urinary Management System with Rechargeable Battery and Surity™ Urinary Management System with Rechargeable Battery & Remote configurations.

Question 2

How long does the rechargeable battery last on a full charge?

Accepted Answer

One charge is expected to last up to 12 hours with normal suction. Using the boost function with stronger suction requires more power and will shorten the time the battery lasts before needing to be recharged.

Question 3

Can the Urinary Management System operate while charging?

Accepted Answer

Yes, the Surity™ Urinary Management System can operate while charging.

Question 4

How do I charge the battery?

Accepted Answer

To charge the battery, connect the power adapter to an electrical outlet. If the system you purchased includes a rechargeable battery, charging will begin automatically.

Question 5

How long does it take to fully charge the battery?

Accepted Answer

The time to fully charge the battery varies on how much the battery was drained. You can tell when the battery is fully charged when the 3 lights are lit on the suction base.

Question 6

Can I purchase replacement rechargeable batteries separately?

Accepted Answer

You cannot purchase a rechargeable battery separately. If you are having issues with your rechargeable battery, please contact Surity Customer Care by calling 866-324-2072 or emailing support@surity.care .

Question 7

Is the rechargeable battery removable?

Accepted Answer

No, you should not attempt to remove the rechargeable battery. If you are having issues with your rechargeable battery, please contact Surity Customer Care by calling 866-324-2072 or emailing support@surity.care .

Question 8

What should I do if the rechargeable battery will not charge?

Accepted Answer

If your rechargeable battery is not charging, check to make sure the power adapter is connected to an electrical outlet. If you are having issues with your rechargeable battery please contact Surity Customer Care by calling 866-324-2072 or emailing support@surity.care .

Question 9

How do I know when the battery is low?

Accepted Answer

When the battery is low, the battery indicator will show one light. If no lights appear, the battery needs recharged. If the issue persists, please contact Surity Customer Care by calling 866-324-2072 or emailing support@surity.care .

Question 10

Does the Urinary Management System provide alerts for low battery levels?

Accepted Answer

Yes, the Surity™ Urinary Management System battery indicator will show one light when the charge is low. If no lights appear, the battery needs to be recharged.

Question 11

Can the rechargeable battery be used for overnight operation?

Accepted Answer

Yes, one charge can last up to 12 hours with normal suction.

Question 12

Is the rechargeable battery approved for air travel?

Accepted Answer

The rechargeable battery is a lithium battery (14.4 V, 3000 mAh). It is recommended that when air traveling with any form of lithium battery, to store it in your hand carry-on luggage. Confirm with the airline their policies for traveling with lithium batteries.

Question 13

How should I store the Urinary Management System when not in use?

Accepted Answer

The Surity™ Urinary Management System should be kept at 60 to 77 °F (15 to 25 °C) in a dry place. Please refer to the Surity™ Urinary Management System Instructions for Use for additional information on storage requirements.

Question 14

What is the expected lifespan of the rechargeable battery?

Accepted Answer

The Surity™ Urinary Management System battery is expected to last 1.5 years when utilized 12-hours per day. After about 1.5 years the battery life will decrease over time.

Question 15

Is the rechargeable battery covered under warranty?

Accepted Answer

Yes. The rechargeable battery is covered under the Surity™ Urinary Management System's standard warranty for manufacturing defects in materials and workmanship. Like all rechargeable batteries, battery capacity naturally decreases over time with normal use. Under typical use (approximately 12 hours per day of normal suction), the battery is expected to maintain its original performance for up to 1.5 years, after which battery runtime may gradually decrease. Normal battery wear is not considered a manufacturing defect. Please refer to the Warranty Terms and Conditions for complete coverage details.

Question 16

Can I use third-party batteries with the Urinary Management System?

Accepted Answer

No, use of third-party power adapter, cable, remote control, or rechargeable battery other than those provided could result in device malfunction. Do not modify or tamper with the electrical components inside the system.

Question 17

What should I do if the rechargeable battery becomes damaged or overheats?

Accepted Answer

The rechargeable battery and the Surity™ Urinary Management System are certified by Nemko for applicable safety standards. In the unlikely event of damage or overheating, immediately turn off the system, unplug the power adapter, and place the device on a non-flammable surface (e.g., stone, tile, or metal). Allow it to cool at room temperature and contact Surity Customer Care at 866-324-2072 or support@surity.care .

Question 18

Does the rechargeable battery come in the Refresh Kit?

Accepted Answer

No, the rechargeable battery is not included in the Refresh Kit.

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Rechargeable Battery

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