Question 1

How do I order the Surity products?

Accepted Answer

Visit the shop available directly on our website.

Question 2

Do I need a prescription to order?

Accepted Answer

No prescription is required to purchase the Surity Female External Catheter.

Question 3

Can I order for someone else?

Accepted Answer

Yes. When checking out, simply enter the recipient's information in the shipping address section.

Question 4

Where do you ship?

Accepted Answer

We currently ship within the United States. Orders can be delivered to the 48 contiguous states and the District of Columbia. Currently, we're unable to ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. International shipping is not available at this time.

Question 5

How long does shipping take?

Accepted Answer

Orders are typically processed and shipped as quickly as possible. Please allow up to 3-5 business days for delivery.

Question 6

How can I track my order?

Accepted Answer

You'll receive an email with your tracking number once your order ships. You can also check your tracking information in your Surity account .

Question 7

What should I do if my order is delayed, lost, or arrives damaged?

Accepted Answer

If your order is delayed or lost, contact our Customer Care team by calling 866-324-2072 or emailing support@surity.care . For damaged items, take photos and email them to support@surity.care along with your order number and description of the issue. We'll correct it as quickly as possible.

Question 8

What if my order is missing an item?

Accepted Answer

If your order arrives incomplete, email us at support@surity.care with your order number and a brief description. We'll correct it as quickly as possible.

Question 9

Do you offer expedited or overnight shipping?

Accepted Answer

Expedited shipping options will be shown at checkout if available for your address.

Question 10

What is your return policy?

Accepted Answer

We accept returns of unopened items within 30 days of purchase for a refund of the purchase price, excluding shipping and handling.

Question 11

How do I start a return?

Accepted Answer

Contact our Customer Care team at support@surity.care . Products must be returned in their original condition. Customers are responsible for return shipping costs and assume risk of loss during return transit.

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